training/instruction manuals

Together, policies and procedures provide a roadmap for
day-to-day operations. They ensure compliance with laws and regulations, give guidance for decision-making,
and streamline internal processes.

Mission

London Underground employ thousands of staff. They realised that having good staff management manuals would improve the way their people work. In turn their staff loyalty grew and their systems became more cost effective.

Mission

The new staff management

manuals utilised clear, numbered actions with simple, legible typography.

I worked with concise text, rather than the previously lengthy policy procedures, which helped to

remove barriers between staff

and management